Xiatech are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.xiatech.com you are accepting and consenting to the practices described in this policy. For the purpose of the data protection legislation, we are the data controller for data collected through this website. 

Please note we may also process personal data in providing services to our customers, in which case we are a data processor. In such circumstances, you should contact the relevant data controller in the first instance to address your rights with respect to personal data processed by us.

We receive, collect and store any information you enter on our website or provide to us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet, session ID and other cookie information.  We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name & email) comments and feedback, only when requested through our contact us page.

 

How do we collect information?

When you fill in a form on our website, as part of the process, we collect personal information you give us such as your name and email address. Your personal information will be used for the reasons specified in the form such as contacting you about our products and services.
 

Why do we collect such personal information?

We collect Non-personal and Personal Information for the following purposes:

1. To provide and operate our Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

 

How do we store, use, share and disclose your personal information?

Our company website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to market our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

We never request any payment information as part of our website.

We do not share your data with any third parties for the purposes of selling or marketing any unrelated services or products.

 

How do we communicate with you?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone or text messages.

 

How do we use cookies and other tracking tools?

Our website tracks personal information through the use of cookies, primarily to enhance the experience of our site and services that we provide.  You are able to opt out of these cookies using our Cookie banner.
It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilising other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by this Privacy Policy.

The cookies used are as follows:

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How can you withdraw your consent?

If you don’t want us to process your data anymore, please contact us info@xiatech.co.uk  

 

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@xiatech.co.uk

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